Community Service Manager (Family Support Worker Program)

Community Service Manager

(Family Support Worker Program)

Job description

NIȽ TU,O Child and Family Services Society is currently looking for a full-time Manager for Family Support Worker Program. This is a fantastic opportunity for a high potential candidate wanting to move to their first managerial role, or for a seasoned manager looking to move to a Delegated Aboriginal Agency.

NIȽ TU,O supports commitments of Indigenous families in self-determination and decision- making processes over their own families and children. Our staff are committed to ensuring the safety of children, strengthening family relations, and enhancing the well-being of members of the South Vancouver Island First Nations communities. NIȽ TU,O is continually searching for progressive and innovative ways to serve the community better. We strive to help families and children in a respectful, professional, caring, and culturally relevant manner. As such our dedicated team places a high value on our honesty, integrity, and consistency.

As the Manager of Family Support worker Program, you will be responsible for leading a team of Family Support Workers (FSWs). You will collaborate with the NIȽ TU,O Management to deliver a culturally safe services that meet the needs of our Coast Salish Communities. The position reports to the Executive Director and collaborate with the NIȽ TU,O Management team. A summary of duties include the following:

• Working with FSWs on a monthly basis to review caseload reports and track case progress.
• Managing staff in terms of scheduling, training, professional development, and provision of a first level of response to resolving staff grievances.
• Coordinating services with other social service programs/agencies, Provincial, Federal, and Municipal agencies in the region.
• Maintaining a client feedback process regarding services delivered.
• Maintain a waitlist for services, assign caseloads, and perform regular review of internal and external procedures regarding the program.
• Providing interpretation of CFCSA, Adoptions Act, Young Offenders Act, AOPSI, Chapter Three and other pertinent Provincial and Federal legislation on a regular basis.
• In consultations with the Executive Director, meet with Coast Salish Leadership and Administration and participate in Community events and ceremonies.
• Assisting the Executive Director with negotiation and development of protocols with Coast Salish people in the Region.
• Participating in short and long term planning and goal setting for the Agency.
• Maintaining a sound understanding of Funder contract requirements.
• Assisting the Executive Director in developing and maintaining activity reports for Funders and community.

Previous experience with as a social worker or providing front line services will be a requirement of the role. Experience working as or with social workers supporting indigenous children in care is considered a strong asset. The successful candidate will be required to get obtain employer paid C4 training if they do not have it already. Due to the nature of this role a clean criminal record and valid driver’s license are required as well.

Our ideal candidate will also possess the following:

Education and Work Experience

• Bachelors of Social Work, or Masters in Social Work, or Bachelors of Art in Child and Youth Care, or Masters in Educational Counseling/Masters in Clinical Psychology or equivalent.
• Four or more years of experience in supervising a team of front line staff delivering one on one support services to youth/young adults/family with children
• Four or more years of experience working with Indigenous communities and/or organizations mandated to provide health, counselling, and child and family services.
• Candidates must either have or be willing to attend the training required to get C4 delegation

Knowledge and Skills

• In-depth knowledge of family centered, family strengthening and strength-based and trauma-informed practice frameworks;
• In-depth knowledge of the seven Coast Salish communities we provide services to, and the culture, language and teachings.
• In-depth knowledge of AOPSI and agency's policies, procedures, and practice manuals.
• In-depth knowledge of CFCS Act and other related legislation.
• Well-developed interpersonal skills and effective communication skills;
• Strong organizational and time management skills;
• Ability to orient, train and provide leadership and consultative support to staff;
• Ability to handle crisis and crisis intervention;
• Ability to communicate professionally both orally and in writing;
• Ability to effectively use computer applications such as Microsoft Office Suite, information management systems, and other relevant computer system.
• Lived experience as a member of an Indigenous community and/or Substantial cultural competencies with lived experience of engaging in and maintaining intercultural affiliations
• Practice rooted in social justice, Indigenous and anti-oppressive approaches to working with communities, families, and individuals
• In depth knowledge of the intergenerational trauma that occurs as a result of colonization, including the impacts of the Indian Act, Residential Schools Sixties Scoop, and other oppressive systems and structures.
• Valid Driver's license with a positive driver's abstract and will be expected to travel for work.
• You will require a clean Criminal Record Check.

This is a Non-Unionized Position

Benefits

• Extended health and dental benefits (premium paid by the agency)
• PSPP Pension Plan.
• Employee Assistance Program
• 15 days of vacation on joining that increases with length of service.
• 20 personal days (in addition to vacation time)
• Company cell phone

Salary

• $80,652.20 – $91,990.70 Per Annum

This position is open to all applicants.

Preference will be given to applicants of Indigenous ancestry as per Section 41 of the BC Human Rights Code. Please include “self-identified” if you are voluntarily identifying yourself as a First Nation, Metis, or Inuk (Inuit).

Please include a cover letter with your application.

Applications will be accepted ongoing until the position is filled.

Job Types: Full-time, Permanent

Salary: $44.16-$50.37 per hour

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• Monday to Friday

Application question(s):

• Are you legally eligible to work in Canada?
• Do you have a C4 delegation? If not please specify if you are willing to obtain C4 delegation (training will be provided)
• Have you included a cover letter with your application?
• How many years of experience do you have working as a Social Worker?
• How many years of experience do you have working in indigenous organizations or communities? Please elaborate in the cover letter.
• If applicable, describe any experience you have managing Social Workers or managing employees in a social services setting?

Licence/Certification:

• driver's license (required)

Work Location: In person