Address
Form of work
SalaryOverview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
Experience an asset
Work setting
- Computer hardware or software retailer/wholesaler
- Private company, corporation or industry
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- iOS
- Linux
- Device drivers
- Networking software
- Networking hardware
- Extranet
- Internet
- Desktop applications
- Mac OS
- MS Office
- MS Windows
- SQL
- TCP/IP
- Wireless networks
- XML
- PHP
Additional information
Transportation/travel information
- Own transportation
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Financial benefits
- Gasoline paid
- Mileage paid
Other benefits
- Parking available
