Computer Technician - Outbound

Position: Outbound IT Network Technician - Serving Alberta First Nations

Company: ATG Arrow Technology Group LP

Location: Travel Required, must have valid Driver's License

About Us:
Join our mission at Arrow Technology Group to provide essential IT solutions to underserved communities, particularly within the First Nations communities of Alberta. We're dedicated to making a difference by bridging the digital gap. Currently, we're seeking a skilled Outbound IT Network Technician willing to travel extensively to High Level and surrounding areas to deliver vital IT support and services to these communities.

Job Description:

As an Outbound IT Network Technician, you'll play a crucial role in:

• Installing, configuring, and maintaining IT network equipment and infrastructure.
• Diagnosing and resolving IT-related issues to ensure seamless operations.
• Collaborating with local community leaders and residents to understand their specific IT needs and requirements.
• Planning and executing IT network expansion and improvement projects to meet the evolving demands.
• Providing training and support to local staff on IT usage and basic troubleshooting.

Qualifications:
We're looking for someone with:

• A strong background in IT and network technology, including experience with routers, switches, and other network equipment.
• Proficiency in diagnosing and resolving IT issues, both remotely and on-site.
• Strong problem-solving skills and the ability to work independently and under pressure.
• Excellent communication and interpersonal skills, as you will be working closely with community members and leaders.
• Willingness to travel extensively to High Level, Slave Lake, St. Paul, and surrounding areas to ensure reliable IT access.

Responsibilities:

• Install, configure, and maintain network equipment and systems.
• Troubleshoot network issues and provide timely resolution.
• Monitor network performance and ensure optimal functioning.
• Collaborate with cross-functional teams to implement network solutions.
• Perform network upgrades and enhancements as needed.
• Document network configurations and changes for future reference.
• Provide technical support and guidance to end-users.

Requirements:
You should have:

• Strong knowledge of LAN/WAN technologies and protocols.
• Experience with network support and troubleshooting.
• Proficiency in Java programming language.
• Knowledge of virtualization technologies such as VMWare.
• Solid understanding of TCP/IP networking principles.
• Experience with cloud platforms like Azure is a plus.
• Proficiency in Windows operating systems.

Arrow Technology Group is an equal opportunity employer and welcomes applications from all qualified candidates.

Job Type: Full-time

Benefits:

• Automobile allowance
• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Application question(s):
Please confirm you are aware this is an outbound technical position working in the First Nations communities in and around Slave Lake and region.

Education:
Secondary School (preferred)

Experience:
Network support: 5 years (preferred)

Language:
English

Job Type: Full-time

Salary: $30.00-$34.00 per hour

Expected hours: 40 – 44 per week

Benefits:

• Dental care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Computer networking: 5 years (required)

Ability to Commute:

• High Level, AB (required)

Ability to Relocate:

• High Level, AB: Relocate before starting work (required)

Willingness to travel:

• 100% (required)

Work Location: On the road