Concierge/Receptionist

**PART TIME Saturday and Sunday 4pm to 12midnight

Job Description

The Receptionist / Concierge is responsible for greeting (in-person, by telephone, e-mail enquiries) all guests to the Care Community and /or Retirement Residence; and for monitoring the safe movement and security of its residents. As part of the Administrative staff s/he will perform other clerical duties as assigned by the Office Manager to support the efficient and safe operation of the Care Community and / or the Retirement Residence. As a valued member of the team, the Receptionist / Concierge demonstrates a commitment to the quality of resident care by providing services in accordance with the organization’s vision, mission and values.

RESPONSIBILITIES:

1. Reception

· Answering, screening and directing all telephone calls

· Greeting all visitors with utmost courtesy, determining nature and purpose of the visit and directing visitor to the proper location and or person as required

· Inform Team Member of Visitor’s arrival

· Answers questions and / or responds to enquiries in a prompt, professional manner

· Conducts tours for prospective Residents / families as required

· Promotes a positive / professional working environment with Service Providers and Suppliers working with the Care Community and / or the Retirement Residence/

2. Security, Health and Safety

· Constant monitoring of alarms on exterior doors

· Monitor the arrival and departure of all residents from the Care Community and / or Retirement Residence

· Logging of resident movement both into and out of the Retirement Residence

· Accurate logging of Fire drills

· Work in accordance with Sienna Health and safety Policies and Procedures and in compliance with provincial Occupational Health and Safety requirements 3. Other Administration

· Sorting and distribution of mail · Mailing of all cumulated outgoing mail

· Preparing courier packages and arrange for their pick-up

· Performing incidental clerical work including typing, filing delivering messages, sorting, photocopying faxing – as assigned by the Office Manager to support the efficient operation of the care Community and / or Retirement Residence.

· Receiving all payments and issuing receipts for same, while complying with cash handling policies

· Assisting with inner office functions as required and as assigned by the Office Manager

· Supports and assists the Office Manager as required / assigned in the completion of monthly audits and in administering Accounts Payable (i.e., uploading vendor invoices into Yardi)

3. Records Management

· Support and assist the Office manager in maintaining up-to-date resident listings

· Support and assist the Office Manager in the of charts and files for new resident admission

QUALIFICATIONS:

· High school diploma or equivalent

· Proficiency with MS Office (Word, Excel, Outlook, PowerPoint) and internet use · Exceptional customer service

· Strong administrative detail orientation, deadline-driven and organizational skills.

· Demonstrated internal service-oriented collaboration and communication skills

Job Type: Part-time

Salary: $16.81-$17.54 per hour

Expected hours: 16 per week

Benefits:

• Employee assistance program
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Evening shift

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Ability to Commute:

• South Windsor, ON (required)

Work Location: In person