Contact Centre Agent - Customer Service

Work setting

• Private sector
• Retail/wholesale establishment/distribution centre

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Perform general office duties
• Receive and log complaints
• Receive payments
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

Area of work experience

• Marketing

Specialization/experience (business sales and services)

• Distribution

Additional information

Security and safety

• Reference required

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Life insurance

Long term benefits

• Maternity and parental benefits

Other benefits

• Free parking available
• On-site amenities
• Other benefits
• Parking available