Coordinator, People Operations

BCLC exists to generate win-wins for the greater good.

For our people, our players, our province, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We generate win-wins by asking our employees, partners, and government stakeholders to continually evaluate the impacts of all activities and decisions on individuals, institutions, communities and the planet. Motivated and guided by our social purpose, everything we do must benefit the greater good.

We want you to be where you feel you can do your best work. This job can be done as hybrid from either one of our offices.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

2980 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops

This is a Permanent, Full Time opportunity
Expected Salary Range: $59,982.00 - $74,975.00 - $93,719.00

Our typical hiring range will be +/- 10% of the midpoint shown above

Factors influencing this decision include qualifications and market conditions for the role

The Company

For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. We continue to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.636 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province.

The Team

Joining the People & Culture (P&C) team at BCLC means you’ll be working with a trusted, passionate, hardworking, employee focused team of professionals who are committed to putting people at the heart of everything we do. We focus on developing and implementing world class P&C strategies, programs and practices across Talent Management, Organizational Development, Rewards & Recruitment, Diversity, Inclusion and Belonging, and Corporate Strategy.

Our People Operations team drives the employee experience at BCLC. We advise our people through life and career events, moments that matter, ensure People & Culture programs are executed consistently across our business, and deliver leadership and people skills training in person and virtual settings.

The Role

This role is the hub of a team where they are the first line of contact for employees, a bridged resource between our People Development & People Operations teams, providing a unique opportunity for a seasoned Co-ordinator who wants to work in People & Culture where they will be emersed in continuous learning and be exposed to a breath of People and Culture programs. Reporting to the Manager, People Operations, the People Operations Co-ordinator provides coordination and administrative support to the People Operations and People Development teams across various P&C programs and all aspects of the employee lifecycle.

What you will accomplish

• As first point of contact, you will analyze People & Culture intake requests, co-ordinate responses to P&C inquiries and prioritize & delegate more complex issues to People & Culture Advisors
• You will co-ordinate with People & Culture Advisors and meet with employees to support with life & career events, including completing employee letters, documentation and related system changes in SuccessFactors
• You will create reports, dashboards and monitor the progress and completion of tasks for a wide range of People & Culture programs, including performance management, and ensure all time-sensitive employee tasks are completed as required
• You will administer our learning management system in SuccessFactors, including organizing sessions, inputting course completions, reviewing, reporting, ensuring data integrity and identifying opportunities for improvements
• You will organize learning events, including coordinate timing, cadence, catering & logistics, running logistics for breakout sessions, validating attendance and co-ordinating surveys
• You will maintain employee records, support with P&C intranet content, co-ordinate budget, update handbooks, guidelines and standard operating procedures

What will make you successful

• You’re a strong communicator, both verbal and in writing, able to convey information with clarity, sensitivity and empathy with employees at various levels
• You are able to stay organized with competing demands and deadlines while maintaining a high level of attention to detail, accuracy and confidentiality
• You are a problem solver, able to apply sound judgement to make informed decisions and recommend and implement best practices
• You are a self-starter, comfortable working independently with a sense of urgency to deliver exceptional experiences

It would be awesome if you also had

• You have knowledge of basic employment legislation in BC
• You have worked with enterprise resource planning & HR management systems such as SAP/SuccessFactors

What’s in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our work-life integration and our 37.5 hour work week.
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
See all our rewardshere

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!

Did you know BCLC is an industry leader in player health & responsible gambling? Find out more!

We are trained in neurodivergent hiring. If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.

All candidates must be at least 19 years of age and legally eligible to work in Canada