Credit And Collections Rep

Responsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication.

• Collect and follow up aged accounts receivable, monitor payment trends and carry out corrective measures for overdue accounts as required.
• Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract.
• Serve as the contact/liaison for the assigned account portfolio . (30%)
  

• Review/recommend credit limits to increase/decrease, suspend/reinstate credit privileges Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third party collection.
• Request or action credit account information changes.
• Communicate timely and relevant information to Sales.
• Maintain detailed collection/credit system notes for all account activity and maintains credit history files.
• Review, resolve (if applicable) and recommend release credit hold orders. (30%)
• Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits . (20%)
• Month end reporting and regular review of assigned account portfolio with Credit Manager. (10%)
• Prepare and send Past Due notices and reports. (5%)
• General filing and correspondence. (5%)
  

• Superior problem solving, analytical and reconciliation skills.
• Proficient computer skills with Word, Excel, and Outlook.
• Excellent communication skills, both verbal and written.
• Demonstrated strength in negotiation and organizational skills.
• Ability to work independently, while supporting team initiatives/objectives and meeting deadlines.
• Strong detail orientation and accurate data entry skills.
• Effective time management skills with the ability to manage multiple priorities.
• Proficient computer skills with Word, Excel, and Outlook.
Professional manner, customer care focus and strong interpersonal skills.

• Remote. No travel required.

• N/A

Experience:

• 4-6 years prior related experience

Education:

• High School Diploma or GED
• University Degree or College Diploma would be an asset
• CCP Designation or related courses would be an asset