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SalaryHere at Beswick Tree Service, we like to say that we are more than just a tree care company – we are a Customer Service business that provides our customers with comfort, peace of mind and a stress-free experience. We are not some fly by night tree care company – Beswick has been in business for over 70 years. We owe a lot of our success to our intense focus on the customer experience. From the minute that potential customers look us up online, to when we collect payment, we obsess over the customer and ensure that they are receiving a white-glove experience. We do our best to always “do the right thing” and we take pride in our Google reviews – because we know the value of a referral and act accordingly.
But don’t take our word for it, check out some of our Google reviews for yourself:
- "I recently had Beswick Tree Service cut down our big walnut tree and also the dead branches for other trees in our property. The arborist, Nicole, was extremely professional. She came back a few times to double check our trees and made sure the job was done right. I was also very impressed by the receptionist, TC and Shelley at invoicing. The tree cutting was done right. I feel the entire team works very hard to keep their customers happy and they aim to deliver the best Customer Service possible. Their price was reasonable. We are very pleased with the job and have no hesitation to use them again or refer them to anyone we know.” – Sandra L.
- "From start to finish, this company was a delight to deal with. I don’t have a single complaint and I highly recommend Beswick Tree Service!” – Margaret B.
- "I hired Beswick Tree Service to trim and fertilize two large trees. The team was timely, courteous, efficient and did a really good job on my trees. A thorough clean-up too! I am very happy with the service I received.” – Angela N.
How many times have you been left in the dark by service contractors? How many times have you left voicemails that go unreturned? That is not how we operate here at Beswick. Last year, we answered 97% of all phone calls that were placed into our office. We are always striving to get that to 100%. When a customer calls, we answer with a smile and we’re ready to serve.
Enter: you!
Who are you?
- You are a bright and personable individual who loves to serve customers
- You can operate in a fast-paced and demanding environment
- You can troubleshoot a customer’s issues, triage them and effectively solve their issues with a smile
- You have the ability to follow process and documentation
- You can multi-task at a fast rate
- You enjoy calling leads, both warm and cold
What will you be doing?
You’ll be one of our two Customer Service Representatives, largely responsible for answering the phone and ensuring that customers are well taken care of. You will also be responsible for:
- Updating our CRM with customer information and new customer intakes
- Updating our social media and Google business profiles on a regular basis
- Draft blog posts and newsletters to be sent to our customers, notifying them of topical tree care tips and suggestions
- Communicating with our in-field personnel to ensure information seamlessly flows from the office to the field
- Processing various permit applications
- Following up on warm leads and even cold-calling customers to drum up business for Beswick
- Assisting the owner with various tasks
Compensation
- Hourly wage starting at $17.00 – $20.00 / hour (range is based on experience and qualifications)
- Health Spending Account for individuals and family to be used for dental, vision, massage, etc.
Job Type: Full-time
Salary: $17.00-$21.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to Commute:
- Hamilton, ON L8S 2H8 (required)
Work Location: In person
Expected start date: 2024-02-26
