Csr - Customer Service Representative

We are a fast-paced growing auto body shop that is preferred by local dealerships and top insurance companies. We aim for excellence in all that we do and are looking to raise the bar on the collision repair industry.

We are looking for someone who is hard-working, committed, a superior communicator, coachable, humble but also ambitious. We appreciate people who think outside the box, possess problem solving skills, have a charismatic personality, and can adapt their skills and knowledge to date to our business and this position. If most, or all of the above speak to you – you are exactly who we are looking for.

This job posting is for a Customer Service Representative for our front desk. You will be the first point of contact for our customers and associates. Experience in the auto body industry and associated software (Mitchell, Audatex, Progisync, ARMS, Microsoft Office) is an asset but we are willing to invest in the right person. The ideal candidate will be a self-starter who understands there is always something to do and a team player that communicates and interacts well with their peers.

Responsibilities:

· Greet customers as they enter the shop

· Manage front of shop (keeping tidy, coffee bar filled for customers, keeping inventory and ordering supplies as needed)

· Manage repair scheduling calendar

· Respond and direct all communications as needed (telephone, email, database inquiries)

· Load insurance assignments to database and book appointments with customers

· Update customers on the progress of their repairs

· Coordinate repair processes seamlessly with customer experience at forefront (ex preliminary, drop off, delivery)

Requirements:

· Uphold our Core Values: Honesty, Integrity & Respect

· Positive mental attitude

· Minimum 1 year of previous work experience in a relevant field (Customer Service, administration, sales, auto body, auto industry)

· Superior communicator; both verbally and written

· Highly organized

· Strong attention to detail and a high degree of accuracy

· Ability to manage a fast-paced environment

Benefits:

- Competitive salary and benefits package

- Opportunities for advancement within the company

- Dynamic work environment with high camaraderie

- Chance to work with top professionals in their field and a variety of dealerships and insurance companies

Relevant experience includes:

· Customer Service

· Office Administrator

· Sales

· Auto Industry

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to Commute:

• Brampton, ON L6W 1K5 (required)

Ability to Relocate:

• Brampton, ON L6W 1K5: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-02-24
Expected start date: 2024-02-26