Customer And Supply Chain Coordinator

The Company

Modular Software Ltd. is a privately-owned full service Canadian software manufacturer. Founded in 1977, Modular has built a reputation as an effective and reliable Enterprise Resource Planning (ERP) solution on the leading edge of the software industry. With continued advancements to the software such as: Electronic Commerce, Wireless Warehouse, and our next generation WebSeries Software, the tradition of excellence will continue. Here at Modular, customers deal with the ‘source’ and not just a branch office.

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The Opportunity

The Customer Supply Chain Coordinator will provide product/services information and support to resolve any emerging challenges that our customer accounts face with accuracy and efficiency to ensure excellent service standards and high customer satisfaction.

Key Responsibilities

• Support customers on Modular Software’s proprietary products and solutions.
• Answer, evaluate and prioritize incoming requests from end users.
• Identify and escalate system problems.
• Document approved change requests.
• Responsible for Testing, basic data analysis and QA.
• Develop training materials and training of users on company’s software platform.

Qualifications

• Post Secondary Education (or equivalent).
• 5+ years of experience in Supply Chain/ warehouse operations.
• 5+ years of customer service.
• Experience with data extraction and migration.
• Problem solving and critical thinking and the ability to identify and resolve issues in a timely manner.
• Interpersonal skills, with a focus on resolving conflict while maintaining confidentiality and professionalism.
• Team oriented, with the ability to work independently.
• Strong communication skills, both written and verbal.
• Experience with RF Warehouse hardware/software desirable.
• AS/400 / IBMi experience desirable.
• Accounting & e-commerce experience desirable.

Job Types: Full-time, Permanent

Salary: $70,000.00-$90,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (required)

Experience:

• customer service: 5 years (required)
• Supply chain: 5 years (required)

Ability to Commute:

• Mississauga, ON L4Z 3C9 (required)

Work Location: In person