Customer Service Representative-Supply Chain

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

Reporting to the Senior Manager, Supply Chain Operations, the Customer Service Representative (Supply Chain) position will play a critical role in providing the Supply Chain Customer Service Activities.

This role is accountable for providing excellent Customer Service of critical items to all departments in support of the children at SickKids Hospital. The primary functions will include to action STAT calls, provide information and supplies, having client orders ready for pickup and assume responsibility for all aspects of Customer Service.

Here's What You'll Get to do:

• Manage and maintain records of incoming and outgoing packages using tools like Microsoft Excel, SharePoint, PowerApps, and Word.
• Utilize tracking platforms (like excel, PowerApps, SharePoint folders etc.) for monitoring and updating the status of packages.
• Coordinate with customers to plan and schedule deliveries.
• Manage and maintain record-keeping of important documents such as Proof of Deliveries.
• Address customer inquiries promptly.
• Handle STAT calls and provide necessary information and supplies.
• Have client orders ready for pickup and take responsibility for all aspects of Customer Service.
• Act as a bridge between Supply Chain and other departments.
• Address inquiries from internal and external customers.
• Fulfill requests from specific programs (Home Care, Thalassemia, and Hemophilia).
• Manage incoming phone calls, emails, and messages.
• Prioritize and ensure timely completion of customer requirements.
• Enter, pick, and confirm orders.
• Organize and maintain a filing system.
• Confirm manual and system-generated orders.
• Create Express Issues.
• Cancel Stock requests.
• Perform system maintenance.
• Support activities related to Supply Cart Review, Redesign, and Maintenance.

Here's What You'll Need

• Minimum grade 12 education required.
• Ability to work in a fast-paced, physically demanding environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team setting.
• Strong Customer Service commitment with attention to accuracy.
• Adaptability to change and flexibility.
• Highly developed Problem-solving skills.
• Working knowledge of Microsoft Office Applications (Word, SharePoint, Excel)
• Previous experience with PeopleSoft is an asset.
• Familiarity with Store's operation processes is an asset.
• Ability to lift packages of varying sizes and weights.
• A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

Here's What You'll Love:

• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you'll be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.

Employment Type: Temporary Full Time- 1.00FTE, 2 year contract

• The role is in-person with no option for remote or hybrid work.
• Training and relevant documentation will be provided.

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

FOR EXTERNAL APPLICANTS ONLY: As a health care institution, our highest priority is the safety of patients, families and staff. As a result, we are adopting all prevention measures to ensure the safety of our patients, families and our staff. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

How to Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email ask.hr@sickkids.ca to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.