Customer Experience Representative

JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
** 3 month contract **
SUMMARY
The Customer Experience Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include phone duties, greeting visitors, scheduling, and other clerical duties as directed by the immediate Client Relations Manager.
RESPONSIBILITIES

• Process and input all customer orders including the coordination of last-minute shipping requests with the traffic department
• Furnish shipping and tracing information to customer as required
• Maintain damage goods record and back-order logs
• Handle returned products in an efficient manner and assure proper credit is given to the customer
• Trace orders as required and notify customers of any activity concerning their merchandise
• Assure proper invoicing of accounts by verifying computer-generated invoices
• Maintain good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner
• Report customer feedback to management, including any signs of customer dissatisfaction
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Oversee all paperwork associated with orders and maintain the corresponding files
• Maintain a current and accurate procedure book which details the processing requirements for each account
• Answer phone calls and operate various types of office machines and computers necessary to perform duties
• Effectively correspond with customers as required
• Prepare any reports concerning customer service activities as required by supervisors
• Promote a clean, safe and positive work environment
• Other duties as required.

EXPERIENCE

• 2 years general office experience, including telephone techniques and computer skills, in a customer service environment is required.

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Two-year College or one-year related experience and/or training; or equivalent combination of education and experience

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.