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SalaryAbout TuxMat
At TuxMat, we are everyday drivers like you, tired of purchasing seasonal mats that only partially do the job. TuxMat was born when we decided to make the ideal vehicle mats ourselves. Most of the available vehicle mats on the market don’t offer the kind of protection needed because they are flat and universal-fit, they shift and expose areas that succumb to salt stains and debris. Uniquely TuxMat offers vehicle-specific car mats, covering the vertical walls, the largest possible carpeted area. We laser scan vehicles at our TuxMat facility in Canada.
Job Description
We are looking for one highly motivated professional to join our growing Customer Care Associate team. Successful candidates should have 3+ years of customer service experience coupled with an enthusiastic and energetic attitude.
The position will appeal to someone who wants to put in the best effort every day. We are only looking for top performers, who are willing to take on challenging work and evolve with the company. Our team members have the freedom to make key decisions and are always encouraged to take on more responsibilities.
Responsibilities
- Always maintaining a positive and professional attitude toward customers
- Responding promptly to customer inquiries
- Ensure customer satisfaction
- To utilize the various channels to communicate and assist customers
- Acknowledging and resolving customer complaints
- Acquire extensive knowledge about our products
- Processing orders, forms, applications, and requests
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Open to other tasks as per business needs
Job Qualifications
- Post-secondary educations
- Experience: 3+ years of related experience
- Extreme attention to detail
- Reliable, accountable, and independent
- Capable of constantly learning and improving
- Proficient knowledge of Microsoft Office software
- Excellent verbal and written communication
- Excellent project management and organization skills
Job Type: Full-time
Schedule:
- Monday to Friday
Education:
- Bachelor's Degree (required)
Experience:
- Microsoft Office: 3 years (required)
- Customer Service: 3 years (required)
Work Location: In person
