Customer Care Associate

Customer Care Associate

Heys International Ltd- Mississauga, ON

Description

Heys was established in 1986 in the suburbs of Toronto, Canada and has since grown to become a global brand for modern travel goods with offices in the US, Germany, Korea, China, and Australia. Our goal is to create high quality, stylish, one-of-a-kind travel products that inspires our customers, and to provide them with excellent customer service. For more information of Heys International please visit www.heys.com

Position Summary

A Customer Care Associate is responsible for handling customer concerns, with the objective of achieving an excellent level of care and high customer satisfaction at all times, within a fast-paced environment.

Role responsibilities

• Communicate with customers’ concerns in a polite, friendly, and professional manner via in-person meetings, phone calls, emails, and online chats.
• Learn and become knowledgeable about the Heys organization, its products and services offered in order to provide well-informed advice to customers seeking assistance.
• Learn and become proficient with several Heys software applications that are used to communicate with customers, log interaction information, as well as other tasks.
• To be clear and concise when responding to customers’ questions with the knowledge gained about Heys products and services offered.
• Complete daily tasks in accordance with the established workplace policies and procedures.
• Miscellaneous office and administrative support functions when required.
• Excellent customer service and interpersonal skills, oral and written communication skills, and ability to interact with varying types of customers.

Qualifications/Skills/Job requirement:

• Highly fluent in English.
• Proficient in both oral and written communications.
• Good typing skills.
• Having a friendly and welcoming manner while always being professional.
• Excellent interpersonal skills, in working with a team.
• Motivated to achieve results, complete tasks, and work with management to offer suggestions and problem solving.
• Ability to maintain calm and polite manner even in difficult situations.
• Computer literate and familiar with Microsoft Office applications.
• Ability to multi-task, prioritize and work effectively.
• A minimum of one year’s Customer Service Experience is preferred but not required.

Job Type: Full-time

Salary: $18.00-$20.00 per hour, depending on experience

Job Type: Full-time

Schedule:

• Monday to Friday

Job Type: Full-time

Salary: $18.00-$20.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Work Location: In person