Customer Satisfaction Representative

Work setting

• Health care institution, facility or clinic

Responsibilities

Tasks

• Act as spokesperson for an organization
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word

Additional information

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence
• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Bending, crouching, kneeling
• Handling heavy loads
• Repetitive tasks
• Standing for extended periods
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Quick learner