customer satisfaction representative

Work setting

• Urban area
• Various locations

Responsibilities

Tasks

• Address customers' complaints or concerns
• Arrange for billing for services
• Maintain records and statistics
• Perform general office duties
• Advise clients on advertising or sales promotion strategies
• Answer clients' inquiries and provide information
• Assist in the preparation of brochures, reports, newsletters and other material

Experience and specialization

Computer and technology knowledge

• Salesforce
• Enterprise resource planning (ERP) software
• MS Excel
• MS Outlook
• MS Windows

Area of specialization

• Industrial

Additional information

Transportation/travel information

• Own transportation
• Own vehicle
• Willing to travel

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Excellent written communication
• Organized
• Team player
• Dependability
• Judgement

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits