Customer Sales And Service Agent (Except Airline)

Work setting

• Bus company

Responsibilities

Tasks

• Accept cash payments
• Assist clients/guests with special needs
• Assist customers in planning travel times and routes
• Cancel or change reservations
• Make and confirm reservations
• Process credit cards, vouchers and other payments
• Provide information on cancellation, late arrival and other policies
• Quote fares and rates
• Receive and record bookings for package tours

Experience and specialization

Computer and technology knowledge

• Central reservation system (CRS)
• MS Excel
• MS Outlook
• MS Word

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Repetitive tasks
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player