customer satisfaction representative

Work setting

• Rural area
• Urban area
• Various locations
• Business sector
• Private sector

Responsibilities

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Maintain records and statistics
• Act as spokesperson for an organization
• Consult with clients after sale to provide ongoing support
• Answer clients' inquiries and provide information
• Answer written and oral inquiries
• Gather, research and prepare communications material
• Explain procedures, risks and benefits to clients

Experience and specialization

Computer and technology knowledge

• Database software
• Enterprise resource planning (ERP) software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Additional information

Transportation/travel information

• Own transportation
• Valid driver's licence
• Willing to travel

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Dependability
• Judgement

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Mileage paid

Other benefits

• Free parking available