Customer Service

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry and maintain accurate customer records
- Communicate effectively in both English and Spanish to assist bilingual customers
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Resolve customer complaints or issues with patience and empathy
- Follow company policies and procedures to ensure customer satisfaction

Requirements:
- Previous experience in Customer Service or a related field is preferred
- Fluent in both English and Spanish, with excellent verbal and written communication skills
- Strong problem-solving skills and the ability to analyze customer needs
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Sales experience is a plus
- Excellent phone etiquette and interpersonal skills

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are a motivated individual with a passion for providing exceptional Customer Service, we would love to hear from you. Apply now to join our team as a Customer Service Representative.

Job Type: Temps plein

Salary: $18.00-$19.00 per hour

Expected hours: 37.5 per week

Benefits:

• Assurance Dentaire
• Assurance Maladie Complémentaire
• Assurance Vie
• Assurance Vision
• Tenue Décontractée

Schedule:

• Du Lundi au Vendredi

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• French and English (required)

Ability to Commute:

• Dartmouth, NS B3B 1Z6 (required)

Ability to Relocate:

• Dartmouth, NS B3B 1Z6: Relocate before starting work (required)

Work Location: In person