Address
Form of workThe Dufresne Group (TDG) is more than Canada’s largest privately-owned furniture company. We are more than one of Canada’s Best Managed Companies for over 20 consecutive years. We are a purpose-driven company, and we are here to Make Life Better for our team members, guests, and our community.
We are looking for experienced Customer Service professionals to join our growing team!
Do you enjoy taking care of people and being part of a team? Do you thrive in collaborating with diverse teams and resolving a variety of concerns (including delivery, warranty and extended warranty)? Can you take ownership and manage cases from beginning to resolution?
The Dufresne Group is currently seeking Customer Service Agents for our Guest Care Team within our Winnipeg Distribution Centre located at 230 Panet Road.
What are the perks?
- Market competitive wages;
- Comprehensive benefits plan;
- Excellent team member discounts;
- Employer Sponsored Retirement Savings Plan;
- Career growth and continuous development;
- Free parking.
As a Customer Service Agent, you will:
- Provide excellent Customer Service to our team and our guests
- Negotiate resolutions with our valued guests
- Accurately open, monitor and close Customer Service Orders
- Accurately record Delivery Completion Data
- Answer telephone inquiries regarding deliveries as required and schedule when necessary
- Ability to balance the needs of our guests and company alike
As a successful Customer Service Agent, you will have the following:
- Availability to work days, evening and weekends as required
- Customer Service experience a must. Contact Center experience an asset.
- Excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect
- Good computer skills with ability to quickly learn new applications
If this sounds like you, we would love to meet you!
