Address
Form of work
Salary```Duties:```
- Provide exceptional Customer Service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Process customer orders, returns, and exchanges accurately and efficiently
- Maintain customer accounts by updating information and recording interactions
- Utilize CRM software to track customer interactions and provide follow-up as necessary
- Collaborate with internal teams to address customer concerns and escalate complex issues
```Qualifications:```
- Excellent communication skills in English, both verbal and written
- Bilingual proficiency in [Additional Language] is a plus
- Strong phone etiquette and active listening skills
- Ability to multitask and navigate multiple systems simultaneously
- Proficient in data entry and computer skills
- Sales experience or ability to upsell products/services is preferred
- Analytical mindset with the ability to identify trends or patterns in customer behavior
- Positive attitude, empathy, and patience when dealing with customers
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Salary: $22.25-$25.24 per hour
Schedule:
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Ability to Commute:
- Québec, QC G1L 0B5 (required)
Work Location: In person
