Customer Service Associate - E-Commerce

Customer Service Associate

Kent is the largest retail building supply chain in Atlantic Canada with 48 locations from Saint John, New Brunswick to Corner Brook, Newfoundland and many towns and cities in between. We owe our success to our exceptional Customer Service, superior selection of home building supplies, and our commitment to protecting our customers and staff by hiring and training associates dedicated to our safety values.

Our culture thrives thanks to the incredible connections we get to make in every community we are in, our focus on diversity in the workplace, our commitment to our employees through training and development programs and our focus on creating an aligned and engaged workforce across our locations.

We are currently seeking applicants for the position of a Customer Service Associate on our E-Commerce team based out of our Head Office in Saint John, NB.

As a Customer Service Associate your duties will include:

• Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone
• Maintains records of history for all customer interaction in the Customer Service tool
• Identifies sales leads and potential opportunities
• Meets Customer Service targets
• Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution
• Applies Customer Service to all customer interactions through all channels
• Adhoc tasks as required

Qualifications:

• Call Center & Customer Service experience an asset
• Strong verbal and written communication skills
• Active listening skills to determine customer needs and a best course of action
• Proven problem-solving skills
• Flexibility and adaptability to work in a fast-paced environment
• Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset
• Must be able to work well with a team and independently
• Available to work flexible hours/ shift work

We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

Job Type: Full-time

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift
• Day shift
• Evening shift

Ability to commute/relocate:

• Saint John, NB E2J 4Y8: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (required)

Language:

• French (preferred)

Work Location: Hybrid remote in Saint John, NB E2J 4Y8