Customer Service Clerk

Work setting

• Rural area
• Private company, corporation or industry

Responsibilities

Tasks

• Answer written and oral inquiries
• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Administrative and office activities
• Conduct banking
• Clerical duties (i.e. faxing, filing, photocopying)
• Initiate and maintain confidential medical files and records

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Access

Type of experience

• Sales and marketing

Additional information

Security and safety

• Basic security clearance
• Criminal record check
• Reference required

Work conditions and physical capabilities

• Attention to detail
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner