Customer Service Clerks Supervisor

Responsibilities

Tasks

• Supervise staff or team
• Provide job training and support
• Propose improvements to methods, systems and procedures
• Obtain and process information required to provide services
• Manage training and development strategies
• Maintain records and statistics
• Investigate and resolve complaints and claims
• Enforce policies and procedures
• Ensure compliance with government regulations
• Co-ordinate activities with other work units or departments
• Answer clients' inquiries and provide information
• Provide advice on information systems strategy, policy, management and service delivery
• Professionalism in customer service
• Set staff work schedules and monitor staff performance

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Large workload
• Work under pressure

Personal suitability

• Efficient interpersonal skills