Customer Service Manager

Position Responsibilities:

• Train, develop, and evaluate Customer Service personnel.
• Ensure cross training of Customer Service personnel.
• Monitor and manage the workload of the Customer Service personnel.
• Maintain positive relationships between Customer Service, Operations, Sales Representatives, and the Customer.
• Review and communicate customer commitments to shipping and other departments to meet customer needs.

Competencies:

• Customer focused
• Maintain composure when dealing with difficult situations with both customers and employees.
• Excellent written and verbal communication skills.
• Focus on solving conflict not assigning blame.
• 3+ years Customer Service management experience.
• Strong level of understanding and experience using computer software.
• Experience with using Label Traxx software preferred but willing to train.

Job Types: Full-time, Permanent

Salary: $60,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service Management: 3 years (required)

Work Location: In person