Customer Service Manager

Responsibilities Tasks

• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Determine staffing requirements
• Resolve problems that arise, such as customer complaints and supply shortages

Supervision

• 5-10 people

Experience and specialization Computer and technology knowledge

• Word processing software
• Database software
• Project management software
• Inventory control software
• Electronic mail
• Spreadsheet

Additional information Security and safety

• Criminal record check
• Credit check

Transportation/travel information

• Own transportation
• Own vehicle
• Willing to travel cross-border
• Valid driver's license

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Adaptability
• Collaborative
• Efficiency
• Goal-oriented
• Positive attitude
• Proactive
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Team player
• Patience
• Ability to multitask

Benefits Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus
• Commission
• Group insurance benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Wellness program

Language: English or French

Education: Bachelor's degree

Experience: 3 years to less than 5 years

Asset languages

• Mandarin

Type d'emploi : Full-time, Permanent

Salaire : 35,00$ à 40,00$ par heure

Heures prévues : 30 par semaine

Avantages :

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement :

• French not required

Horaires de travail :

• Monday to Friday
• On call
• Weekends as needed

Types de paie supplémentaire :

• Commission pay
• Overtime pay

Formation:

• Baccalauréat (Souhaité)

Expérience:

• Gestion du personnel: 5 ans (Souhaité)
• Service à la clientèle: 3 ans (Souhaité)

Langue:

• Français (Souhaité)

Lieu du poste : En présentiel

Date limite de candidature : 2024-04-20