Service Manager

 JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment! We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years.

YOU LOVE TO :

• Manage on a daily basis operations of the after-sales department by complying with the annual business plan, in order to maximize profitability goals of the department,
• Supervise the work team, ensure they are trained, ensure performance assessments and is in charge of hiring high-quality personnel,
• Measure and analyze performance and productivity standards for workshop and road technicians, according to annual objectives of the department,
• Maintain high-quality after-sales services for both internal and external clients,
• Draft annually a business plan that aims to increase the volume of sales for the service department,
• Serve clients with enthusiasm and meet their needs by carrying out various searches,
• Periodically visit clients, so as to maintain good business relationships and to be up-to-date with the needs of the latter,
• Make sure all the department tools and equipment are available and maintained in good working condition at all times and annually recommend the purchase of tools and equipment,
• At all times, comply with the standards and policies regarding health and safety in the workplace.

 YOU HAVE IDEALLY :

• A college or university degree or a diploma in a field related to mechanics or parts or any other related field,
• Three years’ experience and + in a supervisory and personnel management position in an after-sales services department,
• Mechanics is your calling,
• You are passionate about agriculture, business or the industrial field,
• Bilingual (French and English) for some stores,
• Excellent aptitude for communications, coaching, planning and discipline, leadership, professional integrity and a passion for customer service!

WE OFFER :

• Monthly and annual bonus plan based on the department results
• Group insurance after 3 months of seniority;
• RRSP with employer participation after 3 months of seniority;
• A cellphone and a laptop;
• Workwear provided by the employer;
• Corporate discounts for our employees and your family
• Ongoing training for our employees offered by our in-house trainer and by John Deere

Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario!

Welcome to our JLD-Laguë family!