Service Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Service Manager reports to the site manager and leads the organization of the department within the Analytics business unit in Quebec City, Canada. His or her role is to manage the day-to-day activities of the department onsite and at customer premises by implementing high standards of delivery and performance and by ensuring consistent quality and customer satisfaction.You will implement the overall service strategy and drive service growth at the local level, by achieving goals, optimizing the utilization of the resources, and ensuring that plans are rolled out consistently through collaboration with other companies/centres.

Your responsibilities

• Manage the team to ensure financial the success, quality, and timeliness of services as well as client satisfaction.
• Plan resource assignments and recruit necessary resources.
• Responsible for proactively escalating contract execution issues.
• Responsible for monitoring the performance, succession plans, and development of team members.
• Work on improving product quality while suggesting new service product developments to expand the portfolio.
• Create a culture where health, safety, and integrity are essential.
• Execute the strategy within the local unit, produce service offerings and materials, and drive service sales.
• Build long-lasting relationships with the customers and use feedback to drive consistent development of the processes and practices.
• Participate in the development and introduction of new products.
• Execute the training programs for our service partners as well as for our customers.
• Perform his or her duties in accordance with the established standards, instructions, work processes, policies, and procedures.
• Guide, motivate, supervise, and develop the skills, knowledge, and competencies of the service team.
• Work closely with HR administration to ensure that the service team is properly organized, staffed, and engaged.

Your background

• Minimum 5 years of experience in a customer service resource management position.
• Solid knowledge and hands-on experience in servicing, maintenance, commissioning, and repair of commercial products.
• University degree in applied science or DCS with relevant experience.
• Available for international travel.
• Proven management skills, with a collaborative, solution-oriented approach, and strong written and spoken communication skills. Excellent command of English and French, both spoken and written.

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and support-ed. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage appli-cants to self-identify in the application process.ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.#LI-Hybrid