AddressOur client in Waterloo Region is looking to have a Customer Service Manager join their team! If you have 5+ years of management experience in a call center environment, you will want to read more about the exciting opportunity.
This is a fantastic opportunity to work with a great company in the local area. Interested and qualified candidates please fill out the form and attach your resume or you can contact Cheryl directly at the email address listed above quoting job #5651.
We would like to thank all applicants however only those under consideration will be contacted. Thank you.
What our client can offer you:
- Benefits
- Competitive compensation
- Great culture
This is a fantastic opportunity to work with a company that is stable and yet growing, in the local area.
- Train and coach new employees
- Implement staff retention policy strategies
- Work collaboratively with sales and marketing
- Create best practices and set annual performance reviews
- Assess and revise KPIs as needed
- Plan and execute workflow for maximum efficiency
- Diffuse escalated customer calls
- Minimum of 5 years experience in call center management
- Post secondary education in a related field
- Experience with analytics and report writing
#IND1
