Customer Service Manager - Retail

Responsibilities

Tasks

• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Plan, organize, direct, control and evaluate daily operations
• Conduct performance reviews