Service Manager

Responsibilities:
- Oversee the daily operations of the service department
- Manage a team of service advisors and technicians
- Provide exceptional customer service and ensure customer satisfaction
- Schedule and prioritize service appointments
- Monitor and maintain service department productivity and efficiency
- Train and mentor service department staff
- Handle customer complaints and resolve issues in a timely manner
- Collaborate with other departments to ensure smooth workflow and customer satisfaction
- Maintain accurate records of service department activities and expenses

Requirements:
- Previous experience in a similar role, preferably in a dealership environment
- Strong sales and upselling skills
- Excellent mechanical knowledge and understanding of automotive repair processes
- Ability to handle cash transactions and perform basic accounting tasks
- Exceptional customer service skills with the ability to build strong relationships with customers
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Detail-oriented with strong organizational skills

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.

Job Types: Full-time, Permanent

Salary: $75,000.00-$95,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Store discount
• Vision care

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person