Service Advisor / Service Manager

About us

We are professional, creative and fun.

Our work environment is currently out of the Carstar showroom and shop with a brand new Dealership to be completed by the end of 2024.

DUTIES

• Extensive knowledge of industry standards and best practices, including details about the company and Hyundai manufacturer
• Good time management skills to handle all service or customer problems that arise on any given business day
• Listen to customer concerns and accurately document them
• Customer service skills to resolve complaints efficiently and encourage repeat customers
• Upsell additional services or products based on customer needs and vehicle requirements
• Schedule appointments and manage service orders
• Teamwork skills to encourage the collaborative performance of the service team
• Verbal and written communication skills to effectively interact with customers and the service team
• Coordinate with technicians to ensure timely completion of repairs

EXPERIENCE:
- Previous experience in a similar role as a Service Advisor or in the automotive industry is preferred
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent customer service skills with the ability to effectively communicate with customers
- Proven ability to upsell products or services to customers
- Familiarity with dealership operations and sales processes is a plus

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the company.

Please submit your resume for consideration. Only qualified candidates will be contacted for an interview.

Job Type: Full-time

Salary: From $18.00 per hour

Expected hours: 36 – 45 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Retention bonus
• Signing bonus

Experience:

• Service Advisor: 2 years (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Woodstock, NB E7M 5E2 (required)

Ability to Relocate:

• Woodstock, NB E7M 5E2: Relocate before starting work (required)

Work Location: In person