Service Advisor - Auto Repair

Work site environment

• Noisy

Work setting

• Urban area
• Willing to relocate
• Retail/wholesale establishment/distribution centre

Responsibilities

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• MS Outlook
• Electronic scheduler

Additional information

Security and safety

• Driving record check (abstract)

Transportation/travel information

• Own transportation
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Standing for extended periods
• Walking
• Manual dexterity

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance
• Pension plan

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits