Customer Service Representative

The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. Reporting directly to the Shop Manager, The Customer Service Representative r is responsible for securing revenue by verifying and posting receipts; resolving discrepancies.

Job Type: Full-time

Reports to The Shop Managers

Responsibilities include, but are not limited to:

· Posts customer payments by recording cash, cheques, and credit card transactions.

· Finalizes and closes all completed work orders.

· Updates receivables by following up with insurance companies regarding unpaid invoices

· Maintains records by microfilming invoices, debits, and credits.

· Verifies validity of account discrepancies by obtaining and investigating information and discrepancies.

· Resolves valid or authorized deductions by entering adjusting entries. Write-offs authorized by Joey Barber (Financial Controller)

· Summarizes receivables by maintaining AR Aging report, review, and following up on collections.

· Protects the organization's value by keeping information confidential.

· Updates job knowledge by participating in educational opportunities.

· Accomplishes accounting and organization mission by completing related results as needed.

· Primary phone receiver, should be answering 90% of incoming calls.

· Post and file parts (vendor) invoices.

· Compile monthly vendor statements with invoices. Ensure all invoices are posted accurately within the operating system.

· Document and Complete paperwork for all customers in relation to their repair including courtesy car

· Schedule in clients for the repairs to their vehicles

Skills and Experience:

· Experience as an Accounts Receivable Clerk or similar role

· Very good understanding of basic accounting principles

· Ability to calculate, post, and manage accounting figures in a timely manner

· Proficient data entry skills along with a knack for numbers

· Experience with operating spreadsheets

· Proficiency in English/French and in MS Office (Primarily word and excel)

· Critical thinker and problem-solving skills

· Team player

· Good time-management skills

· Great interpersonal and communication skills

Job Types: Full-time, Permanent

Salary: $20.00-$21.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Gloucester, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person