Customer Service Representative

Job Description – Customer Service Representative

The Customer Service Representative is responsible for supporting customers through the buying cycle and is the first point of contact for all product inquiries. This includes basic technical inquiries, purchase order placement, order status updates, and prioritization of all outstanding customer orders. The successful candidate will be enthusiastic and passionate about providing excellent Customer Service.

Reports to: Customer Service Supervisor

Responsibilities:

· Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner by telephone, email and face to face.

· Accurately and efficiently process and prioritize customer orders.

· Provide accurate quotes in a timely manner.

· Achieve quality service by assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.

· Investigate delivery issues and pricing discrepancies and ensure timely resolution and communication.

· Provide help and advice to customers throughout the buying cycle.

· Schedule production activity.

· Examine and process product return requests.

· Perform clerical duties where required.

· Fulfill customer expectations in a manner that complies with policies, practices and procedures.

· Participate in continuous improvements, with focus on service excellence.

Qualifications:

· Post-secondary education is preferred; High school diploma is required.

· 1 – 3 years prior experience as a Customer Service Rep.

· Excellent verbal and written communication skills in English; French fluency is an asset.

· Computer literacy, including knowledge of Microsoft Office.

· Attention to detail in all areas of work.

· Mechanical and electrical working knowledge is highly desired.

· Previous experience with an ERP software is an asset.

· Good organizational, time management and prioritization skills.

Working Conditions

· Work is done indoors

· Majority of time is spent on the phone and in front of a PC

· Hours of work are Monday to Friday 8:00 am to 5:00 pm. Hours may fluctuate on business volume and some overtime will be required from time to time.

· Steel toe boots must be worn at all times when in the warehouse.

Job Types: Full-time, Permanent

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Ability to Relocate:

• Mississauga, ON L5T 1W1: Relocate before starting work (required)

Work Location: In person