Customer Service Representative

Wasteco is a leading high impact Canadian owned company with strong entrepreneurial roots that is committed to providing solid waste and recycling solutions for industrial, commercial and institutional (ICI) customers coast-to-coast in Canada. You have waste, we have solutions. We work with you to find the best solutions for your needs using the latest innovations in our industry.

Position: Customer Service Representative, Mississauga

Summary

The Customer Service Representative is part of the first line of contact for our many valued customers. Are you ready to be at the front of shaping a great customer experience? Your mission as a part of a team of professionals in a small entrepreneurial office is to execute on our commitments, service the customer’s needs, and to help drive revenue.

Job Duties

• Assist customers with standard account-related and service-related requests.
• Thorough understanding of de-escalating customer issues and concerns
• Provide information about service conditions and availability.
• Act as the customer liaison between various internal departments
• Process necessary documentation to provide excellent Customer Service
• Update the information system to ensure accurate transactions and data integrity.
• Perform other duties as necessary.
• Answering all incoming calls and emails in a timely and professional manner, providing best in class Customer Service
• Process and investigate credits requested by Sale Reps and Customers regarding Billing Issues.
• Perform other duties as necessary.

Qualifications

• One year of Customer Service experience (preferred)
• Completion of a related University or College program (preferred)
• Strong Customer Service and troubleshooting skills.
• Logistics industry experience preferred.
• Ability to multitask at a proficient level
• Exceptional conflict resolution, negotiation, and de-escalation skills
• Highly flexible, with solid interpersonal skills
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Computer literate, including effective working skills of MS Word, Excel and Outlook
• Strong work ethic and positive team attitude.

AODA

Wasteco welcomes and encourages applications from people with disabilities. We are happy to provide accommodations upon request for candidates taking place at any stage of the recruitment and selection process.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday
• Morning shift

Work Location: In person