Customer Service Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Job Overview:
Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical, painting, carpentry, and general handyman services. We seek a highly motivated and detail-oriented Customer Service Representative to join our team. The Customer Service Representative will be responsible for managing the Customer Service workflow from the intake process through to project closing - ensuring that potential customers' requests are properly received, assigning the right craftsmen, coordinating the issuance of estimates, invoices and receiving payments.
Responsibilities:

• Handling incoming calls, emails, and messages from prospective customers, ensuring timely and professional responses.
• Performing initial assessments during consultations with potential customers to understand and record their requirements.
• Overseeing the Customer Service workflow, which encompasses gathering and processing all essential information, coordinating job appointments between craftsmen and clients, monitoring job progress, handling billing, and executing consistent follow-ups.
• Maintaining and updating records in the company's CRM software, ensuring customer and project details' accuracy and current status.
• Matching customers with the most suitable craftsman for their project.
• Working in tandem with craftsmen and the production manager to ensure the timely delivery of services to prospective customers.
• Delivering outstanding Customer Service, addressing inquiries, and resolving any issues presented by potential clients.
• Managing the creation and distribution of estimates/invoices and ensuring the collection of payments for services provided.
• Engaging in continuous learning and development activities to enhance knowledge in home improvement & Customer Service.

Requirements:

• A Bachelor's degree in Business Administration, Marketing, Communications, Building Services, or a closely related field.
• Prior experience in a Call Center or a Customer Service position, coupled with an eagerness to learn and an open-minded approach.
• Knowledge of home repair and light remodelling is advantageous.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and team members at all levels of the organization.
• Proficient in telephone etiquette, written communication, and typing.
• Excellent organizational and time-management capabilities, with the competence to juggle multiple tasks and deadlines effectively.
• Proficiency in the use of Microsoft Office Suite and CRM software.
• Ability to work in a fast-paced environment.

Explore our Vivid Vision to see if our organization aligns with your career aspirations.
Why Join Us?
Competitive Salary & Benefits: We offer an attractive salary package and benefits that grow with you.
Career Development: With ongoing training and development opportunities, we invest in your growth in the Customer Service industry.
Dynamic Team Environment: Be part of a supportive, collaborative team that values innovation and excellence.
Impactful Work: Make a real difference in the lives of our customers by bringing their home improvement dreams to life.