Customer Service Representative

THE HUNNY POT CANNABIS CO. isthe first legal Cannabis store to open in Toronto and is looking to add enthusiastic Customer Service Representative to our team at our Hamilton location!

As advocates of responsible consumption, we are here to educate and build our cannabis community. Our goal is to provide customers with only the finest products, with our knowledgeable and personable team to assist with each individual need.

Customer Service Responsibilities:

• Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and email.
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Record and modify customer information within the database
• Offer support and solutions to customers in accordance with the company's Customer Service policies
• Arrange deliveries and pickups to meet Customer Service expectations
• Communicate with company drivers on individual assignments and daily schedules
• Ensure accurate information obtained from our customers flows to drivers and billing personnel
• Contribute to implementing improvements to our dispatch and bin tracking system
• Other duties as requested

Skills:

• Exceptional Customer Service/sales skills, particularly over the phone
• Ability to work in a fast-paced environment and to process information quickly and accurately
• Critical thinking skills to respond efficiently to changing customer requests throughout your day
• Ability to communicate effectively with company employees
• Ability to participate as a team member to improve company processes
• Needs to be comfortable with technology; including Excel and Google Sheets.

*We would like to thank all applicants for their interest in this position, however only those selected for interviews will be contacted*

The Hunny Pot Cannabis Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Salary: From $17.50 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Work Location: In person