Customer Service Representative

### Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative and office manager. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving any issues they may have. This is an exciting opportunity to work in a fast-paced medical clinic environment, improve the health of people in your community and contribute to the success of our company. All training will be provided and you will acquire a CPSGT designation (certified polysomnography tech). If you are a highly motivated individual with a keen interest and aptitude for exceptional patient care and Customer Service and are excited for a career in the medical field, please apply.

### Duties:

- Respond to customer inquiries in person, via phone, email, or chat in a timely and professional manner
- Provide accurate information and education about sleep apnea and our products and services
- Assist clients in all aspects of their testing and therapy and provide lifelong support to our clients
- Analyze client needs, troubleshoot issues and recommend suitable solutions
- Resolve client complaints or issues with patience and empathy
- Maintain client records and update relevant information in the database
- Collaborate with other locations to ensure client satisfaction and optimal patient care

### Skills:

- Excellent communication skills, both verbal and written
- Strong data entry skills with strong attention to detail
- Ability to effectively communicate with clients from diverse backgrounds
- Experience in Customer Service or office management a plus
- Knowledge of phone etiquette and professional Customer Service practices

If you are a dedicated individual with a passion for providing exceptional Customer Service, we encourage you to apply for this position. Join our team and help us deliver the highest level of care and outstanding experience to our valued customers.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, duties, or skills required for the role.

Job Types: Full-time, Permanent

Salary: $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Company events
• Employee assistance program
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Will you be able to leave Weyburn for 3 weeks (expenses paid) for training?

Education:

• Secondary School (required)

Work Location: In person

Application deadline: 2024-03-25
Expected start date: 2024-04-22