Address
Form of work
SalaryCustomer Service/Support
Job Title:
Customer Service Representative (On-Site)Job Description
The Customer Service Representative (On-Site) position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides Customer Service support and resolution of non-routine problems regarding client's product or services.Title: Customer Service Representative
Location: 1189 Colonel Sam Drive, Oshawa Ontario, L1H 8W8
REIMAGINE YOUR CAREER
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix + Webhelp is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional Customer Service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative, you will:
- Welcome customers to the brand and our variety of products
- Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally.
- Assist customers with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendations on our products and services to meet their needs
- Obtain, file, and input customer information and data
- Listen attentively to our Member’s needs, while demonstrating empathy and building rapport
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include
- A High School Diploma (or equivalent)
- Computer proficiency (including knowledge of windows-based applications)
- 1 year of Customer Service experience (Retail, Restaurant, and or Call Centre experience) is beneficial
- Eagerness to learn new technologies
- The flexibility to work a minimum of a 40-hour work week. Currently, we are not hiring students.
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- $17.75-$18.45 hourly with the opportunity for monthly performance incentives
- Registered Retirement Savings Plan, Medical, Dental, Vision Insurance after 90 days, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more. Apply and talk to a recruiter today!
- Free Parking and Transit accessible
- Some Extras: Employee Events and Social Committee, Free Wi-Fi, and Corporate Discounts
- Great cafeteria, lunchrooms and window views on each floor, beautiful view of Lake Ontario.
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Learn more:
Canada
www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.
Location:
CAN OshawaLanguage Requirements:
EnglishTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.
