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SalaryCustomer Service Representative
Are you passionate about Customer Service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!
Who are we?
What do our Customer Service Representatives (CSR) do?
Our CSR’s are the first contact to help resolve customers' concerns. They are courteous, knowledgeable and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.
Responsibilities include, but are not limited to;
- Maintain good customer relations both on the phone and in person
- Gather information from customers to help identify and solve problems
- Confirm, schedule and reschedule services for the customer
- Set sales appointments for new customers
- Answer billing questions
- Complete general clerical duties as assigned
- Work as a team with Service and Sales
- Sell the value of our services and suggest upgrades to service
- Smile while talking on the phone
What do you need?
- High school diploma or GED
- Have excellent listening and communication skills
- Have a pleasant phone voice and ability to clearly speak and be understood on the phone
- Demonstrate multitasking skills to enter accurate data and type while speaking with customers
- Remain calm and able to work under pressure when busy and help other team members
- Strong attention to detail and willingness to learn
- Excellent organization and time management skills
- Available to work Monday-Friday and Saturdays as needed
- Successfully meet pre-employment background screen
Why Choose Rentokil Canada Corporation?
A career with Rentokil Canada Corporation is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
Below you'll find information about some of what Rentokil Canada Corporation has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.
- Professional and Personal Growth:
- Robust Paid Training & Professional Development Path
- Opportunity to grow - We love to promote from within!
- Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
- Wellness:
- Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
- Outstanding Company-Paid Short Term Disability
- Access to Long-Term Disability Insurance
- Employee Assistance Program that offers services such as free counselling services and other benefits
- Company-paid sick time
- Savings & Retirement:
- Retirement Savings plan with highly-competitive company-matching contributions
- Employee Discounts (includes many offerings, including cellular/mobile service, (and more)
- Work-Life Balance:
- Vacation Days
- Company-Paid Holidays
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
Want to hear Colleague feedback on what it's like to be on our team? Check us out on Glassdoor! Glassdoor - Rentokil North America
Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.
