Address
SalaryTasks, Duties, Responsibilities:
Ensure all load details are entered accurately in our system- Book reasonable appointments for pick up and delivery to ensure that we meet customer expectations
- Update our system with any changes to shipment details as they happen in real time
- Monitor the movement of all shipments to track in relation to set pickup and delivery times
- Coordinate with logistics planners to determine ETAs for all shipments
- Monitor reefer temperatures to ensure compliance with customer expectations
- Revise appointment times based on findings from track and trace efforts
- Send daily email updates to customers on the status of all shipments
- Provide immediate updates regarding early or delayed shipments
- Answer phone and email inquiries from customers in a timely manner
- Answer phone calls in a courteous and timely manner
- Check all written correspondence for accuracy in spelling and grammar
- Handle any conflict in a calm, courteous, and diplomatic manner
- Order and maintain coffee supply
- Coordinate town halls and driver meetings including assisting with the ordering of lunch and break food for meetings and arranging coffee for meetings
Knowledge, Skills, Abilities:
Experience in the transportation industry would be an asset- Previous experience in a similar role
- Strong Customer Service skills and a customer first attitude
- Excellent written and verbal communication
- Excellent interpersonal skills
- Professional
- Proficient with computers and various software programs including G-Suite, database software, and our in-house
- truck management software
- High attention to detail
- Ability to work in a fast-paced environment
Salary
$40,000 - $50,000 per year
