Customer Service Representative/ Dispatcher

As a leading HVAC service company in New Brunswick and Prince Edward Island, we have an immediate opening to join our growing and dynamic team. This is an in-person position at our Dieppe, NB office.

Skills/Experiences/Qualifications

- Primary responsibility is Customer Service (ie: answer phone calls and emails)

- Schedules and notifies field technicians of work order assignments using a field service management software.

- Ensures maximum efficient capacity of technicians.

- Maintains Customer Service records.

- Records necessary information into the database.

- Maintains good customer and technician relationships.

- Performs related work as required.

Skills/Experiences/Qualifications

- An accountable and responsible personality, delivering high customer satisfaction and has a positive, can-do attitude.

- Must have enthusiasm for Customer Service and understand the requirements of genuine customer commitment.

- Must exercise professional telephone etiquette and e-mail correspondence skills.

- Detail oriented with the ability to multi-task.

- Proficient computer skills.

- Ability to work as a team player yet work efficiently and effectively with minimal supervision.

- Previous dispatching/Customer Service experience is an asset.

- Must have excellent communication skills (spoken and written) in English and French.

Application deadline: 2024-03-01

Job Type: Full-time

Salary: $18.00-$22.50 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Experience:

• customer experience/Customer Service: 1 year (preferred)

Language:

• English and French (required)

Work Location: In person

Application deadline: 2024-04-15