Customer Service Representative

About Us

Coast2Coast First Aid and Aquatics Inc. is a leading provider of safety courses and supplies in Canada. With operations in over 17 major cities, we have established ourselves as a trusted name in the industry. As we continue to grow and expand, we are committed to delivering exceptional training and Customer Service across all our locations. Our experienced instructors offer a wide range of courses, including first aid, CPR, and lifeguard training, ensuring individuals and organizations receive the highest quality education. Join us in creating safer communities and making a difference in people's lives as we expand our reach even further.

Join the dynamic team at Coast2Coast First Aid and Aquatics Inc., Canada's premier provider of Safety Courses and supplies. We are currently hiring enthusiastic individuals for the position of Admin Support/Data Entry Representative. If you're passionate about delivering outstanding customer experiences and possess excellent data entry skills, this is the opportunity for you. Join us in providing exceptional support and making a positive impact on our valued customers.

Responsibilities:

Customer Interaction:

• Handle inbound and outbound calls to provide quotes, book courses, and process orders for products and services.
• Assist customers with inquiries related to pricing, availability of training, and order status.
• Resolve customer issues and provide solutions within established guidelines and policies.
• Maintain a high level of competitiveness and product knowledge.

Admin Support:

• Utilize online tools and applications to navigate and update information.
• Efficiently process course refunds to ensure customer satisfaction.
• Utilize online tools and applications to navigate and update information.
• Responsible for assigning pins to participants for certification recognition.
• Multitask efficiently to handle high-volume calls and data entry tasks.
• Make effective and accurate decisions within designated authority.

Requirements:

Experience and Skills:

• Minimum of 1 year of Customer Service experience.
• Excellent written and verbal communication skills.
• Ability to build customer relationships and effectively sell over the phone.
• Strong attention to detail and active listening skills.
• Strong time management skills.
• Ability to handle high-volume calls.

Qualities and Attributes:

• High energy and passion for helping people.
• Assertive with a high level of confidence.
• Ability to overcome objections.
• Problem-solver with demonstrated critical thinking skills.
• Adaptive to changing customer needs.
• Excels in fast-paced environments.
• Results-oriented.

Coast2Coast is a company that values transparency throughout the recruitment process. We believe in providing a fair and inclusive experience for all candidates.

What to Expect:

Please note that only candidates who have answered all pre-screening questions will be considered for this role.

Preliminary Interview: Upon reviewing your application, if we find that you are a potential fit for the role, we will schedule a 15-minute preliminary meeting with one of our HR Coordinators. During this interview, we will delve into more detail about the position, introduce you to our company, and ask some initial questions to assess your suitability for the role.

In-person Interview: Candidates who progress beyond the preliminary interview will be invited to our office for an in-depth interview. This interview will focus on your background, experience, and situational questions. It provides an opportunity for us to gain a deeper understanding of your qualifications and determine if you are the right candidate for the position.

At Coast2Coast, we strive to ensure a thorough and rigorous recruitment process. We appreciate your understanding that only those selected to move forward will be contacted. We value your time and effort invested in applying to our company.

Thank you for considering joining our team at Coast2Coast First Aid and Aquatics Inc. We value your dedication and commitment to delivering exceptional Customer Service. We look forward to hearing from you soon.

Job Type: Full-time

Salary: From $19.00 per hour

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Thornhill, ON L4J 1A1: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This position is a fully in-person role. Are you comfortable commuting to the North York area?
• How do you prioritize tasks when you have multiple deadlines?
• You are engaged in a phone conversation with a customer, and you find yourself unable to provide an immediate answer to their query. Unfortunately, your colleagues are occupied with their own calls, and the management team is currently engaged in a meeting. How would you navigate this particular scenario?
• Is there anything else you would like us to know about you?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Work Location: In person