Customer Service Representative

TOC Logistics is a rapidly growing logistics provider that focuses on fulfilment services and supply chain solutions throughout Canada. With an aggressive drive toward growth and a dedicated focus on solutions through a blend of technology and hard work, we are investing in people who will invest in themselves.

Reporting to the Senior Director of Supply Chain Operations, the Customer Service Representative will work closely with the Customer and their Procurement team to drive total SCM value. Candidate will be responsible for liaising with customers, providing them product and service information as well as resolving their various issues within a materials manufacturing/distribution environment.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Expediting and de-expediting of material
• Proactively troubleshoot any received discrepancies and invoices
• Accurately maintain and carry out the purchase order processing with vendors
• Monitor orders and maintain projected delivery date updates
• Perform other duties and tasks as assigned

Qualifications:

• 3-5 years relevant experience
• Previous experience within utilities or manufacturing sectors an asset
• Post secondary degree/diploma in Business Administration (preferred)
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Possess a positive and professional demeanor
• A philosophy that Customer Service is important above all else and an ability to resolve customer needs in innovative and effective manners
• Ability to service customers and accounts with quality, timeliness, and professionalism
• Excellent written and verbal communication skills
• Proficient in Microsoft Office products (Outlook, Excel, Word, etc)
• Experience with purchasing software (e.g SAP, Sage, etc)

At TOC Logistics Inc. we are committed to fostering an inclusive and accessible working environment. TOC Logistics Inc. is committed to providing accommodation in all steps of the hiring process. If you require accommodation, we will work with you to meet your needs.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Vaughan, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer Service: 3 years (preferred)

Work Location: In person