Customer Service Representative

About Our Company

Giraffe Foods Inc. (www.giraffefoods.com) is the industry leader in custom, private label manufacturing of sauces, dips, salad dressings and drink concentrates. We are culinary-focused and customer-driven. We anticipate and respond to the ever-changing industry demands addressing on-trend dietary needs with world-class product development and Customer Service. Our commitment to our employees and to contributing to the food community in North America has strengthened over our twenty years of growth and expansion.

Our products can be found under Private Label in local and national groceries, multi-unit restaurant operations, and other food manufacturers across the US and Canada. We supply a vast range of chef-created sauces and dressings for meal kits, frozen meals, restaurant entrees and salads and salad kits. Though you may not know Giraffe Foods yet, you certainly know our customers and have most likely already enjoyed some of our delicious products without realizing it.

Proud to be chosen as Canada’s Great Place to Work, Giraffe Foods boasts a strong leadership team and enjoys a mutually beneficial partnership with our global parent company Symrise, headquartered in Germany.

Position Summary:

This role is responsible for everything “Customer!”

As a Customer Service Representative, you will be responsible for delivering world-class service to all our customers from start to finish. From the time they place the order, until the moment they receive it, it’s all Customer Service.

Duties & Responsibilities:

· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

· Order Management in B2B environment: processing PO’s, following up on quantity changes, revisions, pick up / delivery and all order related communication.

· Being a point of contact that connects our customers to all other departments.

· Resolving customer complaints, managing database records, drafting status reports on Customer Service issues

· Interacting with production, warehouse, and quality assurance departments to provide updates on all orders.

· Taking ownership of all CS processes & continuously improving on them i.e. eliminating inefficient steps.

· Supporting CS Manager in departmental tasks, up to and including Building processes, System testing and implementation.

· Be the voice of the customer by owning all CS interactions and continuously refining the procedure.

Education, Experience & Competency Requirements:

· Undergraduate degree with two years’ experience or 5 years’ experience with performing in a goal-driven & customer-focused environment.

· Excellent verbal and written communication skills with an eye for detail

· Skilled in Customer database Systems or willingness to learn.

· Technology savvy and comfortable with learning new systems and software

· Upbeat, positive attitude and an approach to work rooted in professionalism.

· Effective time management in a fast-paced environment

· Excellent interpersonal, listening, and organizational skills

· Ability to work effectively in a team environment.

· Proficient use of various computer programs such as MS Office365 is an asset.

· Tech Savy- utilizing technology to work smarter not harder.

Benefits:

· A competitive compensation package.

· An RRSP matching program

· Comprehensive medical, dental and vision coverage, including an EAP program.

· Ample time off throughout the year

· Growth opportunities for career advancement

· Friendly and welcoming company culture

· Fun Company Events

Interested candidates may apply on-line or submit your resume jobs.giraffe@symrise.com

We thank everyone for their expression of interest—and are truly appreciative of the time individuals put into applying—but with the limitations of time only those selected for an interview will be contacted.

Giraffe Foods Inc. is an Equal Opportunity Employer. We are committed to equal treatment of all applicants and employees without regard to race, color, creed, religion, gender, sexual orientation, marital status, family status, pregnancy, age, disability/handicap, record of offences, or any other characteristic protected by law. If you require accommodation measures during any aspect of the recruitment process, we will work with you to address your needs. Information related to accommodation measures will be treated as confidential.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)
• manufacturing industry: 2 years (required)

Work Location: In person