Customer Service Representative

Tulmar designs, manufactures and distributes engineered protective textiles, survivability and safety solutions for the Aerospace, Defence and Public Security industries.

Headquartered in Hawkesbury, Ontario, Tulmar operates a modern 60,000 square foot facility with equipment ranging from computerized cutting tables, stitching machines R.F. (radio frequency) welding and heat sealing equipment to highly sophisticated testing and certification equipment including cold temperature test chambers, inertia reel testing equipment and computerized measurement and test equipment for quality inspection.

We are currently looking for a Customer Service Representativeto join a dynamic & close-knit team!

Under the guidance of the Administration Manager, the Customer Service Representative is responsible for handling all customer inquiries in support of the daily operations of Tulmar Safety Systems Inc. and its affiliated companies. They will also be accountable for preparing quotations, providing sales support, assisting scheduling, entering sales orders, and general order management support.Duties & responsibilities:

· Handles customer/sales-related inquiries.

· Accurately maintain and update customer information in CRM and ERP databases.

· Provide customer and sales support including initiating tender review, confirmation of sales orders, respond to delivery inquiries, preparation of sales quotations and order management support to Sales, Operations, and Finance staff.

· Download and process RFQs, bid packages, and Purchase Orders from customer supply chain portals.

· Enters sales orders, generate parent and dependent shop floor orders, and allocate materials.

· Track priority orders and coordinate expedite requests with production scheduling.

· Communicate customer change orders to the production scheduling team.

· Attend production meetings and assist with the scheduling of orders.

· Verify internal part number information including stock availability, activity code, drawing number revision

· Enters and verifies internal customer pricing list and price codes.

· Coordinate investigation and resolution of customer complaints and RMAs.

· Assist with customer satisfaction monitoring including Supplier Performance Surveys.

· Relieves reception duties including answering telephone and relaying messages as required.

· Maintains internal record keeping systems.

· All other duties as required.

What you need to succeed:

· High school diploma or equivalent and 2 years of relevant work experience

· Strong English communication skills both oral and written. Bilingualism an asset.

· Strong computer skills in an MS Office and online portal environments

· Excellent organizational and interpersonal skills.

· Ability to respond to customer inquiries in an efficient and timely manner.

· Capable of working in a team environment.

· Capable of working on multiple requests simultaneously with a high level of accuracy.

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Work Location: In person