Customer Service Representative

About Max Solutions

Founded by industry veterans Marc Shore and Dennis Kaltman, Max Solutions seeks to impact our customers, employees, communities and the environment through specialty packaging solutions that support the healthcare and consumer segments. We deliver this unmatched impact by investing in next-generation technology, building and supporting an exceptional team of people and never placing limits on creativity.

We are hiring a Customer Service Representative at our Mississauga location.

Responsibilities:

• Receive orders and quote requests from customers
• Price orders or direct to sales, ensure profit values are within guidelines and obtain approvals
• Ensure carton item codes are correct
• Ensure all order information is accurately recorded in Globetek system.
• Monitor inventory levels on all assigned accounts reviewing any new orders against inventories and releases to establish realistic delivery dates
• Issue change orders for any changes to date, price, quantities, graphics etc. affecting an order
• Issue weekly inventory reports to customers
• Complete NCR’s for customer complaints and pickup requests
• Coordinate the efficient shipment of product to the Customer
• Monitor overaged inventories with sales and customers.
• Prepare packages for Fedex

Qualifications:

• Previous Customer Service experience in a print, paper or packaging manufacturing environment
• Minimum 5 years in a Business to Business Customer Service setting
• Excellent communication and organizational skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Ability to work individually as well as in a team environment.
• Intermediate computer skills including Globetek, Microsoft Outlook and Excel.

Max Solutions Canada is an Equal Opportunity Employers who is committed to diversity and inclusion in the workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those considered for an interview will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service: 5 years (preferred)
• B2B Customer Service: 3 years (preferred)

Work Location: In person