Customer Service Representative

About us

We are professional, agile, professional, and our goal is to Leverage the digital arena in connecting experts with small and medium size businesses. We seek to provide a competitive advantage against large corporations..

Our work environment includes:

• Modern office setting
• Food provided

```Job Overview```

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.

```Duties```

- Answer incoming customer inquiries via phone, email, or chat

- Provide accurate information and assistance regarding products, services, and policies

- Handle and resolve customer complaints or concerns in a professional and timely manner

- Process orders, returns, and exchanges

- Upsell additional products or services to customers when appropriate

- Maintain customer records by updating account information and notes

- Perform data entry tasks to input customer information into the system

- Analyze customer feedback and provide suggestions for improvement

```Experience```

- Previous experience in Customer Service or a related field is preferred

- Excellent verbal and written communication skills in English; fluency in other languages is a plus

- Strong phone etiquette and active listening skills

- Ability to effectively communicate complex information to customers in a clear and concise manner

- Experience with sales or upselling techniques is beneficial

- Proficient in data entry and computer skills

At our company, we value our employees and offer a supportive work environment. We provide comprehensive training to ensure your success in this role. Additionally, we offer competitive compensation and benefits packages.

If you are passionate about delivering exceptional Customer Service and thrive in a dynamic team-oriented environment, we encourage you to apply for the position of Customer Service Representative today.

Job Type: Full-time

Salary: $16.55-$21.36 per hour

Expected hours: 35 per week

Benefits:

• Employee assistance program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in North York, ON M3J 0L5