Customer Service Representative

Job description

Pride Group Logistics Ltdis a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to our customers. Further, at Pride Group Logistics we leverage technology in our trucks and in our back office, to continually improve and reduce our environmental impact.

Pride Group Logistics Ltd. has a new opportunity for a Bilingual Customer Service Representative to join our asset-based team at our location in Brantford.

This is a salaried full-time Monday to Fridayposition with steady year-round work.

Shift: 8:30 AM - 5 PM

Training will be provided to the selected candidate, but it is preferred that the successful candidate has at least 2-years of transportation experience.

Job offers a guaranteed salary, medical/dental benefits, potential for profit sharing options, and paid vacation time off annually.

Responsibilities:

• Provide and support service requirements of all assigned clients within a region.
• Receive incoming telephone calls from customers, administrative and operations staff
• Trace customers shipments and provide timely updates as required
• Assist, investigate and correct customer issues and order delays with appropriate solutions/alternatives and follow-up.
• Proactively communicate with dispatchers to avoid undesirable outcomes
• Develop and maintain relationships with customers
• Facilitate pickup and delivery appointments for every customer shipment
• Input all relevant data for each freight movement into the computer system (TMS)
• Various administrative duties as assigned by operations
• Updating customer on-line portals daily, as required

Requirements :

• Preferred: 2 years of experience working in the transportation industry
• High school diploma or GED or a solid and comparative experience, working in a Customer Service role
• Skilled at providing exceptional service to customers over the phone and e-mail
• Energetic and positive nature, being able to manage many tasks at once
• A high degree of accuracy and attention to detail
• Effective problem solving and conflict resolution skills
• Ability to work independently and as a team member
• Proficient in Microsoft Office suite, Excel, Word, etc.

#lpj

Job Type: Full-time

Ability to commute/relocate:

• Brantford, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)